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FAQ

Frequently Asked Questions

IGLOOO will happily accept returns due to change of mind as long as a request to return is received by us within 21 days of receipt of item and are returned to us in original packaging, unused and in resellable condition.Return shipping will be paid at the customers expense and will be required to arrange their own shipping.
Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email.
(IGLOOO) will refund the value of the goods returned but will NOT refund the value of any shipping paid.

We are offering “standard shipping” or “Express shipping” as shipping options. Standard shipping is currently unavailable due to Covid-19 in certain countries. https://www.post.japanpost.jp/int/service/epacket_en.html

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email to confirm the expected delivery date as well as the link to track your order (when the delivery method allows it)

Additionally, you can track the status of your order from your order history sections on your account page on the website.

We aim to ensure that you receive your order as quickly as possible.
Once your order is successfully submitted, the warehouse then processes your order the following business day. It is then picked, packed, and dispatched. Once it is on its way to you, you will receive an email notification containing your tracking information, along with an estimated delivery date from our partner courier.
Please note that the standard delivery time of 2-3 business days are estimates and may vary depending on circumstances like distance, local holidays, and any other external factors outside of Voyapon Store, and courier’s, control. While we always strive to have our orders delivered on time, we acknowledge that the unforeseeable is inevitable.
Additionally, please note that during promotional campaigns, delivery times may be longer than usual. Feel free to contact us if you have any questions about your order's status. Alternatively, if you already have a tracking number, please feel free to check the status.

Please let us know about your situation through our contact page if you do not receive your order.

Please let us know about the status of the product through our contact page. The helpdesk will support you with the process.

You can contact us through the contact form on the shop.

Theme questions

Taxes are automatically calculated based on your location and it’s included in a displayed price. You may need to pay extra duties when you receive the order.

We can only change orders that have not been processed or shipped yet.
Once your order is under the status “preparing for shipping”, “shipping” or “delivered”, then we cannot accept any edits to your order.
To make changes to your order, please reach out to support through the helpdesk.

Tokyo Office: Fabbit Global Gateway “Otemachi” Asahi Seimei Otemachi Building 2F, 2-6-1 Otemachi, Chiyoda-ku, Tokyo, 100-0004
Items are also shopped from the place close to our office.

Most products on the Voyapon store are made by hand by craftsmen around Japan. Materials also come from locals in Japan.

Once you have placed your order, we will send you a confirmation email to track the status of your order.
Once your order is shipped we will send you another email to confirm the expected delivery date as well as the link to track your order(when the delivery method allows it).

We offer the Paypal service as one of the payment methods. With this payment method, your details/data will be secured safely. For all other payment methods, they are also secure.

En ce qui concerne vos données, vous disposez d'un droit de modification et de suppression totale de vos données. Vous pouvez à tout moment nous contacter à ce sujet, conformément à la loi GDPR que nous respectons.

Unable to find satisfactory answers ? Contact Support